Answers to the questions we hear most about Pocket VPN. If yours isn't here, the contact options below reach us directly.
First update Pocket VPN to the latest version from the App Store or Google Play. Then disconnect, pick a different server location and connect again. If that doesn't help, switch your device's Wi-Fi or mobile data off and on, or restart the device. If the network you're on restricts VPNs, try Stealth (see below). Still stuck? Use Report a Bug in the app's Help tab so we get the details we need to investigate.
Pocket VPN subscriptions are billed by Apple or Google, depending on where you subscribed. To change or cancel, open your Apple ID's Subscriptions settings on iPhone or iPad, or Subscriptions in the Google Play Store app on Android. Cancelling stops the next renewal; you keep access until the end of the period you've paid for. Refunds are decided by Apple and Google under their own policies: request one from Apple at reportaproblem.apple.com, or from Google Play through your order history.
You can delete your account inside the app: open your account details and tap Delete Account (on iPhone and iPad it's under Manage account). Your account is deactivated straight away and you're signed out on every device; your personal data is permanently deleted after 30 days. Deleting your account does not cancel a subscription billed by Apple or Google, so cancel that first in your store settings.
Some workplaces, schools, hotels and countries block or slow down VPN connections. Choose Stealth as your connection mode in the app. Stealth disguises the VPN connection as ordinary encrypted web traffic, so it works on many networks where a standard VPN connection fails.
Pick whichever is easiest for you.
Use the form on our contact page.
Ask Orbit, our in-app support assistant, or send a bug report with Report a Bug.